If you googled for solution, you will find that many user said that the problem is due to FireFox certain version, Windows 7, SnagIt certain version and etc. I hate to uninstall and reinstall that certain version just to make the scrolled capture work. So I found FireShot, installed the add-on in FireFox and it works perfectly. Here how it works:
Browser: Mozilla FireFox 3.6.8
Operating System: Windows 7 Home edition
FireFox add-on: FireShot (Free)
Step 1: Go to FireShot website and download it. It has two version: FireFox and Internet Explorer.
Step 2: Download whichever version you want, install it and restart your browser.
Step 3: Open the website that you want to screen capture.
Step 4: Right click-FireShot-Capture Entire Page and - Edit (you own preference)
Step 5: If you choose Edit, it will open up the editing
Step 6: Click at Select button and highlight the area that you need to be cropped later if you don't want to use the entire screen capture.
Step 7: Use the editing tools on the right side to suit your need. If you want to crop the part that you have selected, click the Crop button
Step 8: Finally, you have the screen capture that you want. Now you can save it.
Have fun using FireShot :)
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